COOL RUIDOSO.COM
RENTAL POLICIES
Ownership of Homes
All Cool Ruidoso.Com properties are privately owned vacation homes.
The owners have contracted with Cool Ruidoso.Com to make their
homes available to guests during periods their homes would otherwise
be unoccupied.
Although very rare, occasionally a home can become unavailable
due to circumstances beyond our control; therefore, we must reserve
the right to move you to the most comparable accommodations we
have available.
Phone Reservations
When reserving a home by phone and you provide your credit card
number, your expiration date and your name as it appears on your
credit card you are agreeing to authorize Cool Ruidoso.Com and
your Credit Card Company to charge to your credit card the deposit/payment
for your lodging accommodations and payment for any damage incurred
to the property during your occupancy. No signature is required.
Reservation Deposit
A deposit of 30% is due by credit card when your reservation is
made. Total charges are due in full 14 days prior to arrival date.
Thanksgiving and Christmas/New Years reservations are due in full
on or before November 1 and December 1, respectively. Final payments
can be made by Master Card, Visa, American Express, Discover,
Money Order, Cashier’s Check or Personal Checks.
Rental Charges
The standard daily rental rate is displayed below the amenities
listing for each vacation home. Rates vary for special events
and major holidays and are subject to change up to time of actual
reservation. In addition to the total daily charge is a one-time
cleaning fee plus applicable taxes. Phone our toll free number
for availability and pricing.
Cancellation
A $50.00 processing fee will be charged for cancelled reservations.
In addition, if a non-holiday reservation is cancelled within
15 days of arrival, guests will be charged for any nights reserved
that are not re-booked. Thanksgiving reservations cancelled after
November 1 and Christmas/New Years reservations cancelled after
December 1 are non-refundable without exception.
Arrival and Departure
After a confirmed reservation, we will send you a Rental Agreement
to sign and return for the home. Upon arrival in Ruidoso you will
check-in at the office of Shadow Mountain Lodge, 107 Main Rd.
You will receive a map and driving instructions to your vacation
home, keys and, for those homes with a hot tub, instructions on
use & enjoyment. Check-in is 4:00 pm and after.
Check-out is 11:00 am or before. You must return all keys to the
office at Shadow Mountain Lodge to avoid replacement charges.
Winter Reservations
Ruidoso, New Mexico is located in the mountains. Snow is possible at any time during the winter months. Unexpected snow storms can occur. Cool
Ruidoso.com strongly recommends all guests vacationing in Ruidoso in winter
months be prepared for unexpected severe winter weather conditions and have
tire chains available.
Pets
Sorry, pets are not allowed in any of our homes. Violators of
this policy will be accessed a $300 charge and, if still in the
home, will be required to immediately vacate the property with
no refund for unused days - NO EXCEPTIONS.
Smoking
All owners have requested that their home remain smoke-free. Violators
of this policy will be accessed a $300 charge and, if still in
the home, will be required to immediately vacate the property
with no refund for unused days – NO EXCEPTIONS. Smoking
outdoors must be in accordance with local fire restrictions. Please
properly extinguish and dispose of all smoking materials.
Late Arrivals & Early Departures
There are no refunds for late arrival or early departure. The
home has been blocked out for the period of your reservation making
it unavailable to other guests.
Property Damages
Guests are financially responsible for incurrence of property
damages, excessive housekeeping and improper care of a hot tub.
Your credit card will be assessed for any damages.
Phone Use
Long distance usage must be charged to your credit card, a calling
card or made with your cell phone. Long distance charges placed
on the vacation home’s phone will be assessed to your credit
card. Should this occur there will also be a $15.00 processing
fee.
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